At TokyoCrafts, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and refunds policy to give you peace of mind. Please read the details below to understand our policy and procedures.
1. Returns Policy
If you are not satisfied with your purchase, you can return the item(s) within 30 days of receipt for a full refund or exchange. To be eligible for a return, the item(s) must be unused, in the same condition that you received them, and in the original packaging.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at support@example.com or call +1234567890 to request a return authorization.
- Provide your order number and the reason for the return.
- Our customer service team will provide you with a return authorization number and instructions on how to return your item(s).
3. Shipping Your Return
Once you have received your return authorization number, please ship the item(s) back to us at the following address:
TokyoCrafts Returns Department[Your Address Here]
[City, State, ZIP Code]
[Country]
Please include your return authorization number inside the package. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Refunds
Once your return is received and inspected, we will notify you via email. If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Please note that original shipping charges are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a fault on our part (e.g., wrong or defective item).
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us at support@example.com or call +1234567890 and provide details of the defect or damage.
6. Non-Returnable Items
Several types of goods are exempt from being returned. Non-returnable items include:
- Gift cards
- Downloadable software products
- Some health and personal care items
7. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@example.com or call +1234567890.
8. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.